Last updated: 9 February 2026
"Supportive managers and positive staff morale, but staffing shortages in mornings, limited activities and medicine safety issues hold it back."
Per 2019 comprehensive inspection: Some PRN medicines did not have a corresponding protocol or enough information; per 2022: minor issues like cleaner's trolley in sluice posing cross-contamination risk.
Per 2019 comprehensive inspection: Staff morale was positive and they all told us they enjoyed their jobs. All staff told us they felt well supported by the management team.
Per 2019 comprehensive inspection: Staff told us there were enough staff on each shift to keep people safe, however some staff told us they thought the home would benefit from an additional care assistant each morning.
Per 2019 comprehensive inspection: Staff completed training in a range of different areas to ensure they had the right skills, knowledge and experience to deliver effective care. Staff told us they were happy with the training.
Per 2019 comprehensive inspection: All staff commented the registered manager and deputy manager were approachable, supportive and proactive at dealing with any issues that arose.
Per 2019 comprehensive inspection: Activities coordinator arranged varied programme of keep fit, crafts, quizzes and games with positive feedback, but when absent people got bored as other staff did not have time.
Staffing keeps people safe but common areas sometimes go unsupervised for 20 minutes and staff say they need one more helper in mornings.
Throughout the day we observed periods of around 20 minutes where staff were not available to support people in communal areas. Some staff told us they thought the home would benefit from an additional care assistant each morning.
Activities only really happen with the one coordinator there, otherwise staff too busy and residents get bored.
When the activity coordinator was not at work they got bored as other staff did not have time to sit and do things with them.
Records for some as-needed medicines miss instructions for staff, plus small cleaning errors like trolleys in wrong spots.
Some PRN medicines did not have a corresponding protocol for staff to follow and one protocol did not contain enough information. A cleaner's trolley had been stored in the upstairs sluice room which posed a risk of cross-contamination.
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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