Working at Beechwood Residential Care Home

Heavy use of agency staff due to shortages and staff leaving, so temps cover shifts and don't know residents well.

People who lived as the home as well as visitors and staff members told us their main concern at the home was the need to use agency members of staff due to staff shortages.

Medication creams left unsecured in the bathroom and infection control not always followed, like carrying waste without bagging it.

We did however see a plastic container holding one person's prescribed creams left in a bathroom... We saw a staff member who was wearing gloves carry a used continence pad into a toilet area. This item was not bagged.

Recruitment drives ongoing but still relying on agency, no mention of stable long-term team or low turnover.

The regional manager as well as the registered manager acknowledged they had experienced staffing difficulties over recent months because of staff leaving. As a result, they had needed to rely on agency staff.