Last updated: 10 February 2026
"Confident leadership, supportive culture and safe medicines practices, but basic activities like bingo limit job variety."
Staff were trained to administer people's medicines. Medicines records prominently noted people's allergies. The medicines trolley was locked.
The staff team felt supported and able to contribute their views. The registered manager and service leadership promoted an open culture at the service.
The registered manager ensured there were enough staff deployed at all times to meet people's needs and keep them safe.
Staff received training during induction and regularly through refresher courses. The service worked with a beacon hospice service to complete the 'steps for success'.
Relatives expressed confidence in the registered manager and their style of management. One relative said the service was, 'Very well managed, always feels well ordered.'
people selected their individual activity plans to include activities they preferred such as pampering sessions, bingo, seated dance and ball games.
Only basic activities like bingo, pampering, and games, no activities coordinator or special programmes, so the job is mostly routine personal care.
pampering sessions, bingo, seated dance and ball games.
Staffing is adequate with enough people on shift, but no info on low agency use or long-serving team.
The registered manager ensured there were enough staff deployed at all times to meet people's needs and keep them safe.
Only standard induction and refresher training, plus one end-of-life course, no specialist qualifications or career development mentioned.
Staff received training during induction and regularly through refresher courses. The service worked with a beacon hospice service to complete the 'steps for success'.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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