Last updated: 10 February 2026
"Staff felt supported in a happy family-like team with enough skilled staff, good training and activities, but managers failed to notify safeguarding incidents and monitor them properly."
Incidents not always effectively monitored to identify patterns and provider failed to notify CQC of safeguarding incidents.
Staff felt supported and happy, described team as 'like an extended family', positive atmosphere observed.
There were sufficient numbers of trained, competent, skilled staff; staff reported having time to spend with people.
Staff received appropriate and relevant training regularly reviewed and updated, including in managing challenging behaviours.
Provider had failed to make required notifications to CQC for safeguarding incidents and incidents were not effectively monitored.
Regular days out, craft and cooking events, trips to seaside, Sunshine Club, and other social occasions.
Managers did not notify the regulator about some safeguarding incidents as required by law.
The provider had not made the required statutory notifications to CQC in relation to a number of safeguarding incidents which had taken place at the service.
Incidents were not monitored well enough to spot patterns or risks.
There was no regular monitoring of all incidents which take place at the service in order to establish any patterns or trends.
Leadership has oversight issues around incident handling and notifications.
Incidents were not always being effectively monitored at the service to protect people from the risk of harm.
AI Generated
Last inspected: June 2018
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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