Last updated: 10 February 2026
"Approachable hands-on management and good training build a positive team culture, but medicines safety gaps and limited activities hold it back."
Medicines management was not fully robust. We reviewed five peoples medicine management records, (MAR). No one receiving medicines had a care plan or medicine profile in place.
One staff member said, 'Staff morale is good, everyone's happy, we all work together as a team and communicate well.'
The provider had one night carer vacancy which had been advertised. Staff told us while they waited for the new staff to start they worked additional hours to cover absences.
Specialist training was available if needed. Staff told us, 'Seniors are doing diabetes and end of life.' ... All new staff completed an induction process and were offered National Vocational Qualification (NVQ) training.
Staff told us, '(Registered managers name) is very approachable... hands on, if a cook is off sick they will cook, they will do care work.'
People were supported to access activities that were meaningful to them. For example, trips to the seaside and garden centres. One person told us how they went out for tea and cake and did quizzes.
Medication safety has gaps like no guides for giving pills or creams and leaving tablets out during meals.
No one receiving medicines had a care plan or medicine profile in place... We observed staff at lunch time popping people's medicines into pots and leaving them on tables.
Recruitment misses full work history checks on staff applications.
Required recruitment checks on staff were not robust. We reviewed four staff files, application forms did not identify a full work history.
Only basic outings like trips and quizzes with no regular activities programme or coordinator.
trips to the seaside and garden centres. One person told us how they went out for tea and cake and did quizzes.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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