Last updated: 10 February 2026
"Approachable management, comprehensive training and innovative activities, although adequate staffing lacks details on staff retention."
Effective safeguarding processes, staff trained; medicines managed well with audits and checks picking up errors immediately; risks assessed and environment safe.
Staff told us that they felt valued and listened to; management empowered staff to realise potential and innovate for residents.
Staffing levels were calculated around a person's needs. There were enough staff to support people safely and to ensure people's needs could be met.
Staff received comprehensive training including specialist training specific to needs; staff completed NVQ level 2 and planned level 3; additional training on autism, sexuality, mental health sourced.
Staff told us that management were approachable and easy to talk with; management team enthusiastic with robust quality monitoring by registered manager and seniors.
Activities planned person-centred with innovative ways like special overseas birthday trip, drama group, horse riding, bowling, walks, charity shop work experience, service user voice sessions.
Staffing is adequate and monitored but nothing special, no details on staff retention or agency use.
There were enough staff to support people safely and to ensure people's needs could be met, including staff support for participating in activities and outings.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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