Last updated: 10 February 2026
"Staff receive good training and feel there are enough staff, but medicines management issues and some managers not being approachable need improvement."
Whilst the systems in place were much improved, there were still elements of medicine management which were not being completed. For example, the temperatures of both the medication room, and the refrigerators in which medicines were kept were not consistently recorded.
Overall staff spoke positively about the provider and felt they were visible and approachable. Some staff did not always feel they could approach the registered manager.
Staff told us they felt there were enough staff to support people safely and effectively, however some staff stated they felt they could use extra support at busier times of the day.
People’s risks were managed well by staff who had been recruited in a safe way and had received relevant and appropriate training.
we received mixed feedback from some staff who did not feel all the management team were approachable and would only go to certain leaders for support.
One person told us how they had used to enjoy knitting but has lost the use of one arm so was encouraged to learn to crochet. The person said, 'I am making a little bag for my granddaughter and the staff support me when I need help.'
Medication room and fridge temperatures not always recorded, so storage safety isn't fully assured.
the temperatures of both the medication room, and the refrigerators in which medicines were kept were not consistently recorded.
Safeguarding referrals not always made to the local authority when needed.
The registered manager was not always consistent in ensuring safeguarding referrals had been followed through and reported to the local authority where necessary.
Some staff don't feel able to approach all managers, only certain ones.
we received mixed feedback from some staff who did not feel all the management team were approachable and would only go to certain leaders for support.
AI Generated
Last inspected: May 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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