Last updated: 10 February 2026
"Supportive managers and fantastic teamwork with great morale, but recruitment gaps and incomplete care records need improvement."
Safeguarding concerns were managed effectively. Records of incidents reviewed... but some care documents lacked detail. Further development needed for one person’s diabetes risk assessment.
A staff member said, 'This is a fantastic place to work. Everybody gets on and work as a team. The morale is great.' The teamwork and good morale was echoed by many staff.
Generally, people and relatives thought there were enough staff on duty to meet people’s needs. One person said, 'Staff are so attentive and always there when I need them.'
A training matrix was in place... Staff had completed an induction and training programme. Training was taking place at the time of this assessment.
A staff member said, '[Registered manager] is outstanding... knows all the residents and even helps with the tea trolley.' Staff said managers were approachable, supportive and listened to them.
People took part in meaningful activities... painting peg dolls which were to be displayed at a local Museum. People enjoyed regular trips out in the local community.
Staff numbers are enough for needs but recruitment checks missed some gaps in job histories.
Recruitment procedures were in place... Some gaps in employment had not been explored. The registered manager said they would ensure this was addressed.
Only standard training like induction and a tracking matrix, no specialist courses or funded qualifications.
Staff had completed an induction and training programme. Training was taking place at the time of our assessment.
Some risk plans and care records lack full details, like guidance for blood sugar issues.
Staff were aware of how to manage risk, but some care documents lacked detail... no risk assessment informing staff of action to take if [diabetes person’s] blood glucose level was too low or too high.
AI Generated
Last inspected: September 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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