Last updated: 10 February 2026
"Good staff training and activities for residents, but no registered manager and insufficient staffing hold it back."
The provider's safeguarding process was not always consistently applied, and an incident of alleged abuse was not notified to the CQC and local authority safeguarding team by the provider.
Staff feedback on the support they received from the provider was mixed. For example... 'I don't think things have improved, I think things have gotten worse.'
The provider failed to ensure sufficient numbers of suitably qualified, competent, skilled and experienced staff were deployed in order to meet the needs of the people receiving care. This was a continued breach of regulation 18.
People were supported by staff who had received the necessary training to be able to safely meet their care needs. Staff knew how to support them safely and in line with their individual risk assessments and care plans.
The service did not have a manager registered with the Care Quality Commission as they had recently left their position.
People had access to various activities within the care home and also access to a vehicle for trips out to activities in the community.
No permanent manager in post, so day to day leadership feels unstable with an acting manager covering.
The service did not have a manager registered with the Care Quality Commission as they had recently left their position. Day to day management support was provided by an acting manager.
Not enough staff to meet everyone's needs, with agency workers used and people often missing their one to one support.
People continued to not always be supported by enough staff. Staffing levels did not always match the assessed care needs of people. People did not always receive the support they required.
Abuse allegations not always reported to the authorities straight away.
Staff told us about an allegation of abuse where their previous registered manager had not notified the local authority safeguarding adults team, or the CQC.
AI Generated
Last inspected: April 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp