Last updated: 10 February 2026
"Staff feel well supported by management with strong safety practices, but unclear staff retention and basic training hold it back."
We were assured that the provider was preventing visitors from catching and spreading infections, meeting shielding rules, admitting safely, using PPE effectively, accessing testing, promoting safety through hygiene, managing outbreaks, and policy up to date.
Per 2018: Staff felt well supported by the registered manager... 'We have supervisions and get a lot of support from the registered manager.'
Per 2018: On the days of our inspection there were enough staff employed by the service... Staff said there were enough staff and did not feel under pressure when carrying out their duties.
Per 2018: The training matrix showed that staff received training on a range of topics... The training programme was used effectively to ensure staff knowledge and training was kept up to date.
Per 2018: Staff felt well supported by the registered manager and management team. They thought that the suggestions they made to improve the service were listened to and given serious consideration.
The activities coordinator continued to support people with social activities each afternoon. Celebration days were always marked.
Staff numbers meet daily needs without rushing, but no details on staff staying long-term or agency worker use.
Per 2018: there were enough staff employed by the service to ensure people were safe... Staff said there were enough staff and did not feel under pressure.
Training includes basics like safety and dementia awareness with supervisions, but no specialist courses or funded qualifications mentioned.
Per 2018: The training matrix showed that staff received training on a range of topics. These related to health, keeping people safe and dementia awareness.
Activities coordinator provides daily social activities and events like Mother's Day, but no standout innovative programmes.
The activities coordinator continued to support people with social activities each afternoon. Celebration days were always marked, and they were getting ready for Mother's Day.
AI Generated
Last inspected: April 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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