Last updated: 10 February 2026
"A hands-on manager, good training and positive culture, but losing staff lately means they're often rushed and can't spend enough time with residents."
Risks to people's health and safety had been assessed and staff took action to keep people safe. However, some improvements were needed to people's care plans and the completion of risk monitoring charts.
The management team were working with staff to help promote a more positive culture within the home. We received positive feedback from people and family members about the service.
Some staff told us they felt staffing levels were not always sufficient to spend quality time with people. One staff member said, 'We've lost a lot of staff lately. There aren't always enough of us to spend time with people. we're always rushing around.'
Staff had received training relevant to their role and people's identified needs. Newly recruited staff completed an induction... Staff received regular supervision meetings to discuss any learning and development needs.
Really impressed with the manager. He's never just sat in the office. He's always out and about helping with meals and medicines.
Per April 2023 comprehensive inspection: The service employed an activities co-ordinator who provided a range of activities for people.
Staff say they've lost a lot of team members lately and often feel rushed with not enough people to spend quality time with residents.
We've lost a lot of staff lately. There aren't always enough of us to spend time with people. we're always rushing around.
Some risk charts for food intake and skin condition were not completed properly by staff.
Monitoring charts for 3 people with risks associated with food and drink intake and poor skin condition, had not always been completed by staff in line with their needs.
Only a basic activities programme run by one coordinator with no specialist or innovative approaches mentioned.
Per April 2023 comprehensive inspection: The service employed an activities co-ordinator who provided a range of activities for people.
AI Generated
Last inspected: November 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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