Last updated: 9 February 2026
"Supportive management where staff feel valued, stable staffing without agency use, and robust safety procedures, although basic training and no dedicated activities coordinator are drawbacks."
People were protected by robust medicine management and infection control procedures. Staff understood how to raise safeguarding issues.
We found an open and transparent culture at the service. A member of staff told us, 'Things have improved. I love my job. It is a good company to work for.'
There were enough skilled staff to meet people's needs. Agency staff were not used at the service.
On-going training was provided for staff. The Care Certificate, a nationally recognised course was offered to staff to develop their skills.
Staff told us the management team were approachable and they felt valued. A member of staff said, 'I feel well supported.'
A range of activities and social events were undertaken in line with people's preferences. People created their own weekly activity plan, which included developing their life skill and outings.
Staff get standard training like the Care Certificate and supervisions, but no specialist courses or funded qualifications.
On-going training was provided for staff. The Care Certificate, a nationally recognised course was offered to staff to develop their skills.
Activities include outings, shopping, cooking and holidays chosen by residents, but no dedicated coordinator or specialist programmes.
A range of activities and social events were undertaken in line with people's preferences. One person told us, 'I like to go shopping and out on the bus.'
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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