Last updated: 10 February 2026
"Good staff training and open supportive culture, but no registered manager yet and past staffing shortages."
Risk assessments were clear, comprehensive and up to date. Accidents and incidents were investigated. Investigation records were thorough and included actions plans and lessons learned.
Staff told us the culture was open and honest with good teamwork and they found the manager supportive and approachable.
There were enough staff deployed to meet peoples' needs. People, relatives and staff told us they thought there were enough staff.
Additional training had been arranged for staff, to meet people's specific needs, for example, Parkinson's disease, epilepsy or diabetes. The service arranged drop-in training sessions for staff on a variety of topics, largely focused around neurological conditions, every 2 weeks.
There was a new manager in post and staff told us they found them approachable and supportive with an open-door policy.
There was an enthusiastic activities team and a programme of activities on offer. Some were group activities, and some were individual sessions. We saw people engaged in various activities during the day, such as one to one karaoke, singing, dancing and bingo.
No permanent manager in place yet as the new one has only just applied to register.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for 2 months and had applied to register.
Staffing levels are adequate now but were a problem before, with no details on staff staying long-term or using agency workers.
At the last inspection the provider had failed to deploy enough staff to support people safely. This was a breach of regulation 18... Enough improvement had been made at this inspection.
Activities include bingo and singing with a team in place, but no special innovative programmes or lots of outings.
There was an enthusiastic activities team and a programme of activities on offer... Some people and their relatives told us they would like to see more activities outside the service.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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