Last updated: 10 February 2026
"Staff receive relevant training and feel able to speak up, but vacancies mean regular agency use, limited activities and unsettled management."
The provider had not ensured the premises were safe. Assessments had identified actions that needed to be completed in relation to fire and electrical safety. The provider was not able to demonstrate that these actions had been completed.
Staff told us they felt able to speak up if they had concerns and were confident their views would be listened to.
There were vacancies on the staff team at the time of our inspection which meant agency staff were used regularly.
People were supported by staff who had received relevant training in evidence-based practice. This included mandatory training... and service-specific training, such as diabetes, epilepsy, autism and positive behaviour support.
The home's management arrangements were changing at the time of our inspection. The registered manager was leaving the service in the near future and a new manager had been appointed.
People did not have sufficient opportunities to take part in the activities they wished to. Most people living at the home had a significant number of weekly one-to-one support hours commissioned... However, we found this support hours were not being provided because the service did not have sufficient staff.
Vacancies mean they use agency staff regularly and do not have enough people for one-to-one support.
There were vacancies on the staff team at the time of our inspection which meant agency staff were used regularly.
Staff shortages limit activities and community trips so the job is mostly routine care.
the service did not have enough staff to provide their commissioned one-to-one support hours.
The manager is leaving soon with a new one starting so leadership feels unsettled.
The registered manager was leaving the service in the near future and a new manager had been appointed.
AI Generated
Last inspected: February 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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