Last updated: 10 February 2026
"Approachability of the compassionate manager and strong friendly teamwork, although medicines management and adequate staffing hold it back."
Proactive and positive culture of safety with staff encouraged to report incidents; effective safeguarding systems; but medicines care plans not consistently in place or accurate, rectified during inspection
Staff told us how they enjoyed working at the home; 'It’s a very friendly home, the staff all keep an eye out for each other and step in if we need any help'; strong sense of teamwork and consistency among staff
There were enough staff with the right skills, qualifications, and experience; staff told us they received training and ongoing support to carry out their roles safely
Staff received regular supervision and training to maintain and develop their skills; they were supported and encouraged to progress in their roles; 'There is a database, and we can just choose the training we think will help us'
Relatives described the registered manager as approachable, compassionate, and knowledgeable and relatives felt reassured knowing they were in charge; 'the manager is very hands on and goes above and beyond'
People supported in community activities like trampoline park, restaurants, shops, swimming; garden with trampoline, swings, scooters; outings, holidays, kitchen involvement
Staffing is adequate but nothing special, with no details on low agency use or strong staff retention to make workloads easy.
There were enough staff with the right skills, qualifications, and experience
Medication instructions were not always up to date, even though fixed quickly during the inspection.
Medicines care plans were not consistently in place or accurate. The registered manager took immediate action during the inspection
Activities are regular outings and garden play but no specialist programmes or coordinator mentioned to make the role more varied.
Activities and outings were seen as enriching and tailored to individual needs; supported to trampoline park, swimming, garden with trampoline
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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