Last updated: 10 February 2026
"Supportive management and person-centred culture, but limited activities programme and stretched staffing as more residents arrive."
We found some minor issues with topical medicines (creams and lotions), as the frequency of when these should be applied was not always written on records.
The registered manager had a clear vision for how they wanted the service to run and for person centred care to be delivered. Staff echoed this philosophy.
People told us there were enough staff available at the home to support them, although some people commented staff were now busier as the occupancy of the home increased and had less time to spend with them.
We were sent a copy of the home's training matrix which showed the majority of staff had completed mandatory training and some additional elements. Where there were gaps in training these were noted for following up.
The majority of staff told us the registered manager was approachable and supportive. One staff member told us, '(Registered manager) is very encouraging; wants you to grow in confidence and wants you to progress.'
People felt as the home became busier staff did not always have the time to undertake activities with them. A new activities co-ordinator was about to take up post.
No full activities programme or coordinator yet, so the role is mostly routine personal care with little variety.
People felt as the home became busier staff did not always have the time to undertake activities with them. A new activities co-ordinator was about to take up post.
Staffing is enough for now but getting stretched as more residents arrive, with mixed views from staff on whether more are needed.
We received mixed views from staff. Some told us the current staffing was acceptable whilst others felt additional staff were required now and would need to be reviewed when additional people were admitted to the home.
Some gaps in staff training that are being caught up, but not all specialist training complete yet.
We were sent a copy of the home's training matrix which showed the majority of staff had completed mandatory training and some additional elements. Where there were gaps in training these were noted for following up on the registered manager's action plan.
AI Generated
Last inspected: February 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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