Last updated: 10 February 2026
"Staff feel supported with good activities and programmes for people, but heavy agency staff use and safety risks create instability."
Risks associated with people’s care were not always managed to keep people safe... personal emergency evacuation plans were not kept updated in emergency grab bags... listening device was left unattended.
Staff felt supported by the current management team... We received mixed feedback from staff about the way the team worked. Some staff told us they worked together well... Whilst other staff felt communication was poor.
The provider was actively trying to recruit to the service as the extensive use of staff who were not permanently employed posed challenges to the management of the service.
Supervision sessions had not been held with some staff for a long time. The new management team were in the process of ensuring supervisions took place.
Some recent changes to the management team had highlighted some processes and systems which required further development. Some management audits had not identified the issues we found during our assessment.
People were supported to take part in a range of activities in the community. People were supported to engage in hobbies and interests of their choosing such as going for walks, swimming, visiting the local pub and shops.
Heavy reliance on agency staff and lots of new staff means the team lacks stability and consistency.
the extensive use of staff who were not permanently employed posed challenges to the management of the service... There are a lot of new staff all the time and they are going through a learning curve.
New managers are working on improvements but their quality checks miss some issues found by inspectors.
Some management audits had not identified the issues we found during our assessment... systems in place for monitoring and improving the quality of the service needed to be embedded.
Supervisions for staff have not happened for some in a long time so support and development feels patchy.
supervision sessions had not been held with some staff for a long time. The new management team were in the process of ensuring supervisions took place.
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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