Working at Beech Tree Care Home

The provider had processes and procedures to learn from accidents and incidents. These included records of accidents, incidents and near misses. These were reviewed and analysed each month for trends and patterns, including the time of day and location within the home.

Staff treated people with kindness and respect. We saw positive interactions between people and staff. People appeared happy and relaxed around staff.

There were enough numbers of staff to support people safely and according to their needs. We discussed with the manager feedback from some visitors that there were not always enough staff in some areas of the home.

There was a wide-ranging training programme for staff which included training in specific topics, such as skin health and bereavement. The provider followed up training with competency checks and supervision meetings to make sure learning had been effective.

The manager had an 'open door' policy which meant they were available for informal chats with people using the service, visitors and staff.

The service supported people to take part in a variety of activities both inside the home and in the community. These included exercise and movement, bingo, manicure and hand massage, ball games, art class, various games, and movie afternoons. There were cooking and gardening clubs for people with those interests.