Last updated: 10 February 2026
"Effective training with competency checks and strong safety processes, but uneven staffing in some areas and a newly appointed manager are concerns."
The provider had processes and procedures to learn from accidents and incidents. These included records of accidents, incidents and near misses. These were reviewed and analysed each month for trends and patterns, including the time of day and location within the home.
Staff treated people with kindness and respect. We saw positive interactions between people and staff. People appeared happy and relaxed around staff.
There were enough numbers of staff to support people safely and according to their needs. We discussed with the manager feedback from some visitors that there were not always enough staff in some areas of the home.
There was a wide-ranging training programme for staff which included training in specific topics, such as skin health and bereavement. The provider followed up training with competency checks and supervision meetings to make sure learning had been effective.
The manager had an 'open door' policy which meant they were available for informal chats with people using the service, visitors and staff.
The service supported people to take part in a variety of activities both inside the home and in the community. These included exercise and movement, bingo, manicure and hand massage, ball games, art class, various games, and movie afternoons. There were cooking and gardening clubs for people with those interests.
Staff numbers are enough overall, but visitors said some areas of the home did not always have enough staff.
We discussed with the manager feedback from some visitors that there were not always enough staff in some areas of the home. The manager agreed to look into how staff were deployed across the home.
The manager was newly appointed with registration application still in progress at inspection time.
The service had a recently appointed manager whose application to register with us was in progress at the time of the inspection.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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