Last updated: 9 February 2026
"A strong family-like culture and robust safety measures shine through, although regular bank staff use affects team consistency."
2022: assured on infection prevention, PPE, testing, vaccinations, outbreak management; Per 2018: robust safeguarding, risk assessments, safe medicines management.
Per 2018: staff said 'We're like one big happy family. Staff get on well', manager includes bank staff in meetings, relatives positive about open culture.
Per 2018: 'sufficient numbers of suitable staff', skill mix varied by activities; 2022: measures to mitigate COVID-19 related staff pressures; some regular bank staff used.
Per 2018: Care Certificate for new staff, specialist training e.g. wheelchair and medicines, bi-monthly supervision, annual appraisals.
Per 2018: registered manager approachable, '[Name of registered manager is very approachable. Communication is very good', staff and relatives positive about open supportive culture.
Per 2018: support for college, voluntary work, gym, themed Greek evenings, community cafe work, nationally recognised floral displays, social events and partnerships.
Staffing is adequate but they use bank staff regularly, which might affect team consistency.
Per 2018: 'member of regular bank staff' received same training as permanent staff.
AI Generated
Last inspected: September 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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