Last updated: 9 February 2026
"Strong leadership and supportive culture for staff, but Covid-related staffing shortages and infection control lapses were concerns."
Concerns that a staff member had worked while testing positive to Covid-19. Some staff were not wearing protective masks... We recommend the provider ensures all current government guidance in respect of preventing and controlling infection.
Staff told us they felt well supported... 'Yes I feel very supported. The door is always open if we need some more support.' 'I feel really supported.'
There had been some staffing issues due to the impact of the recent Covid-19 outbreak. Staff told us staffing had been an issue but had now improved. We found there were enough staff on duty.
Staff had received appropriate training and support... The deputy-manager maintained oversight of training to ensure staff had the necessary training, knowledge and skills.
The registered manager provided clear direction and good leadership. Staff told us they were supported by the management team.
Per 2019 comprehensive inspection: The service employed three activity co-ordinators who supported people to take part in a range of activities. Timetable included bingo, quizzes, pamper sessions, games, entertainers, gardening.
Staffing was tight recently from Covid illnesses, so they used agency workers and staff did extra shifts, but now there are enough people.
There had been some staffing issues due to the impact of the recent Covid-19 outbreak... Immediate action had been taken... to utilise... agency staff. Staff told us, 'It is hard at times, but we do work as a team'
Only standard training and induction for new staff, nothing special like specialist courses or paid qualifications.
A cohort of new staff were currently undergoing an induction programme... Staff competency was checked... Staff told us, 'There is a lot of training and the support is very good'
Infection control had problems during the Covid outbreak, like one worker finishing a shift after testing positive and some not wearing masks.
a staff member who had tested positive for Covid-19 while on shift and completed that shift as they were not symptomatic. Some staff were not wearing protective masks
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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