Last updated: 10 February 2026
"Passionate leadership and person-centred culture with amazing teamwork, but staff retention and innovative programmes need attention."
Systems and processes to safeguard people from the risk of abuse... Medicines were managed safely with new electronic system that alerts staff... There were systems to learn lessons when things had gone wrong.
There was an open and person centred culture in the service... One person's relative told us about the family atmosphere and how their family member was supported... 'amazing teamwork'.
People told us there were enough staff to provide support when needed and staff we spoke with agreed. Staffing levels were calculated to provide people with the care and support they needed.
Staff received the training they needed to meet people's needs. The service had champions, who had expertise in areas such as dementia and infection control. They received enhanced training.
The registered manager led by example and was a visible presence in the service. The registered manager was passionate about providing high quality care to people.
Per 2017 comprehensive inspection: We observed that the service had two members of activity staff available to support people daily... sensory garden, orchard, outings to races and ice skating, visits from schoolchildren.
Staff numbers match what people need, but nothing said about low staff turnover or hardly any agency workers.
People told us there were enough staff to provide support when needed and staff we spoke with agreed.
Activities team runs regular things like gardening, outings, and community visits, but no specialist or innovative programmes.
Per 2017 comprehensive inspection: two members of activity staff available... sensory garden and orchard... attend the races... ice skate... visits from local schoolchildren.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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