Working at Beech House Care Home

Staff understood the processes to follow to safeguard people... There had been no significant errors involving medicines... evidence of learning from incidents... trends to help ensure further reoccurrences were prevented... infection control nurse champion

Staff felt they were supported by the registered manager, deputy and fellow colleagues... Staff were constantly encouraged and supported to progress... They were proud of their achievements... The manager and deputy have a relaxed, honest and flexible approach

People were supported by enough staff with the skills, experience and knowledge to meet their needs. Staff rotas were well managed and were planned in advance. During the inspection, the atmosphere in the home was calm and staff did not appear to be rushed

The provider considered innovative, creative ways to train and develop their staff based on research and best practice guidelines... One example included the use of the Virtual Dementia Tour (VDT) training... provided to the whole staff team and had a significant impact

The registered manager and deputy demonstrated effective leadership skills within their roles. Their knowledge, enthusiasm and commitment to the service, the people in their care and all staff members was without doubt exemplary. They led by example

Dedicated activities team who provided support six days a week... home now had its own public house 'The Chester Arms'... men's only club... university of Bristol study... art and animation... gardening club... won an award for the third year running