Working at Beech House
21 Gravelly Hill North, Birmingham, B23 6BT
Operated by New Outlook Housing Association Limited
6 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Staff feel valued in a strong culture with supportive management, but no structured activities programme and adequate staffing hold it back."
Safety & Risk
7/10
✓
The service had a proactive and positive culture of safety, based on openness and honesty. Lessons were learnt to continually identify and embed good practice.
Staff Culture
8/10
✓
Staff had a shared vision and culture based on listening and learning. One staff member said, 'I think this is a good provider. They look after us well and train us, so we are better prepared to help others. We can make suggestions at meetings and our views are valued and respected.'
Staffing Levels
6/10
✓
People were supported by enough staff with the right skills and experience. People and relatives told us they were supported by enough staff to effectively support them.
Training & Dev
6/10
✓
Staff members’ wellbeing was supported by the provider and they had regular supervision sessions and ongoing access to training.
Management
7/10
✓
The management team were approachable. Staff felt supported to give feedback and were treated equally, free from bullying.
Programmes
4/10
!
People were involved in activities which were interesting, enjoyable and educational which kept them involved and stimulated both physically and mentally.
Points to consider
No structured activities programme or coordinator mentioned, so the role is mostly routine personal care.
People were involved in activities which were interesting, enjoyable and educational which kept them involved and stimulated both physically and mentally.
Staffing is adequate but nothing special, no evidence of good retention or minimal agency use.
People and relatives told us they were supported by enough staff to effectively support them.
Only standard training and supervision mentioned, no specialist courses or funded qualifications.
they had regular supervision sessions and ongoing access to training.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews