Last updated: 9 February 2026
"Enough staff without agency, supportive training and supervisions plus a positive culture, but basic activities and new management limit it."
People safeguarded from abuse with training and reporting; medicines audited with shortfalls corrected and incidents monitored.
A positive culture was being promoted at the service; staff meetings held to allow staff to raise their views.
There were enough staff to meet people's needs; agency staff were not currently used at the service.
On-going training provided including NVQs and Care Certificate; staff supported through regular supervision and appraisals.
New manager in place, available to speak to, views of staff sought and feedback acted upon.
Activities such as arts and crafts and quizzes took place. Outings took place in summer and entertainers performed.
Just basic activities like arts and crafts, quizzes, outings and entertainers, so the role is mostly routine personal care.
Activities such as arts and crafts and quiz's took place. Outings took place in summer and entertainers performed at the service.
Only standard training like NVQs, Care Certificate and supervisions, no specialist courses or career development.
On-going training was provided for staff. National Vocational Qualifications and the Care Certificate was provided for staff to help develop their skills. Staff undertook regular supervision and yearly appraisals were scheduled.
New manager recently started, so leadership stability and long-term support not yet established.
There was a new manager in post who had applied to the Care Quality Commission (CQC) to become the registered manager. This application was accepted and validated on 12 March 2020.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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