Working at Beech Hill Grange

No permanent manager in place at first, and poor oversight of incidents and complaints leaving risks unaddressed.

At the time of our assessment there was no registered manager in post. ... They told us they had no access to any system which might have been in place under the previous manager to record complaints and actions taken to respond to them.

Gaps in basic training like fire safety and dementia, plus most staff missing supervisions and appraisals.

Not all staff had completed fire safety training. ... Not all staff had received supervision in line with the provider’s policy and procedures. One staff member said they had never had supervision.

Safety issues including unsafe moving practices, unexplained injuries not investigated, and medication record errors.

We saw some examples of poor manual handling practice. ... Accidents and incidents were not always recorded in line with the provider’s policy and procedure. ... There was disparity between the number of days the person had received this medication in their EMAR in comparison to the daily care notes.