Working at Beech Haven

Staff training has gaps with some missing updates on safeguarding and medication for years, so you may work alongside unskilled team members.

5 members of staff had not completed adult safeguarding training, with 1 staff member last completing this training in 2015. Additionally, 5 staff members had out-of-date medication administration training, with 2 having not received any since 2019.

Safety reporting is weak as unwitnessed falls were not always told to regulators, and medication checks are not done regularly.

we identified incidents where people had experienced unwitnessed falls that should have been reported to the CQC but were not... Staff told us they complete monthly medicines audit, however the last audit was conducted in November 2024.

Managers checks miss problems like training gaps and safety issues, so the workplace has ongoing risks that are not fixed promptly.

The provider had quality assurance systems in place, however these were not always effective as they did not always identify where improvements were needed... The audits we received as part of this assessment have not assured us that the provider had oversight of the above concerns.