Last updated: 9 February 2026
"Supportive management and a motivated happy team, but staffing shortages from sickness, agency use and staff pressure are concerns."
Where people had been assessed as being at risk of developing pressure sores... records seen did not provide evidence that this was being achieved... addressed immediately... recruitment processes had not always adhered... immediately addressed.
There was a clear management and staffing structure and staff were aware of their roles... motivated, and had confidence in the management team. Staff looked happy.
Records of staff rotas showed some dates when planned staffing levels were not always met. This was mainly due to short notice sickness absence... staff felt the pressure... use agency.
Per 2019 comprehensive inspection: People benefitted from staff that were well trained, skilled and competent. There was a designated trainer... refresher training as needed... regular supervision.
Staff said, 'I feel so supported by my manager. His door is always open if I have ever had any worries or issues.' The registered manager had oversight and acted immediately on issues.
Per 2019 comprehensive inspection: Designated leisure and well-being co-ordinator... reminiscence sessions, baking and pet therapy... quizzes, skittles... outings, school visits.
Staff numbers are usually enough but sickness means they sometimes use agency and staff feel the pressure.
Records of staff rotas showed some dates when planned staffing levels were not always met... staff felt the pressure, particularly if staff called in sick... use agency
Recruitment checks missed investigating gaps in staff employment history.
The provider's recruitment processes had not always adhered to requirements. For example, some records we saw had not evidenced investigation of gaps in employment history.
Records for turning people to prevent pressure sores were not always filled in properly.
Where people had been assessed as being at risk of developing pressure sores and required positional changes, records seen did not provide evidence that this was being achieved at the recommended frequency.
AI Generated
Last inspected: November 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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