Working at Beech Haven

Staff numbers are usually enough but sickness means they sometimes use agency and staff feel the pressure.

Records of staff rotas showed some dates when planned staffing levels were not always met... staff felt the pressure, particularly if staff called in sick... use agency

Recruitment checks missed investigating gaps in staff employment history.

The provider's recruitment processes had not always adhered to requirements. For example, some records we saw had not evidenced investigation of gaps in employment history.

Records for turning people to prevent pressure sores were not always filled in properly.

Where people had been assessed as being at risk of developing pressure sores and required positional changes, records seen did not provide evidence that this was being achieved at the recommended frequency.