Last updated: 9 February 2026
"Staff feel valued and supported by leaders in a positive culture, but unclear staff retention, activities lacking coordination, and gaps in medicines records hold it back."
Effective safeguarding systems... Medicines safely managed... identified trends in incidents and taken robust action
Staff felt valued and supported... 'Staff are lovely, very open and there to help each other out... I love working here'
There were enough staff to keep people safe and meet people's needs. Staff told us, 'There is enough staff, and if people phone in sick there is support'
Staff received a thorough induction and on-going training... 'medicines training is the best I've ever had, it's so thorough'
Staff felt valued and supported by leaders... 'The registered manager and deputy are really easy to speak to... management team have been amazing'
People supported to access personalised activities, maintain hobbies, educational work on diet, voluntary roles in community
Staffing is enough for needs with backups for sick calls, but no info on team retention or low agency use.
There were enough staff... 'if people phone in sick there is support and contingencies in place'
Activities cover hobbies, meal prep and independence skills, but no dedicated coordinator or specialist programmes.
People were supported to access a range of personalised activities... participate in shopping, planning and preparation of meals
Medication records had some gaps like missing risk assessments, even though fixed quickly.
No risk assessment... for one person who self-administered... guidance referred to medicines no longer listed
AI Generated
Last inspected: August 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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