Last updated: 10 February 2026
"Stable staffing with low turnover and a supportive culture for staff, but managers' quality checks missed issues in care plans and medicine records."
2022 IPC inspection: assured on PPE use, testing, outbreak management, safe admissions; per 2018: good safeguarding with thorough incident handling, risks assessed, minor gaps addressed post-inspection.
Per 2018 comprehensive inspection: open and transparent culture where staff were valued, enjoyed working there, felt supported by manager; 2022: initiatives to thank staff for wellbeing.
2022: enough staff to support safely during COVID outbreak, no agency needed; per 2018: low turnover, adequate numbers so people don't wait, regular reviews of levels.
Per 2018 comprehensive inspection: staff received appropriate training and supervision including workbooks, face-to-face sessions, and 'Holistic Care Worker' course.
Per 2018 comprehensive inspection: registered manager visible and supportive to staff, provided regular supervision, but governance processes required further improvement.
Per 2018 comprehensive inspection: regular structured activities including weekly exercise class, relaxation sessions, games, singalongs, and community crafts club.
Managers quality checks missed some issues like gaps in care plans and medicine records.
Per 2018 comprehensive inspection: governance processes required further improvement, as some areas identified during the inspection had not been highlighted by the audits in place.
Training covers basics and one development course but no specialist courses or funded qualifications.
Per 2018 comprehensive inspection: training was a mixture of face to face and practical training for areas such as moving and handling and the use of work books; 'Holistic Care Worker' course.
Some regular group activities and community outings but no dedicated activities coordinator to enrich the role.
Per 2018 comprehensive inspection: people were supported to join in with several social activities provided by the service including regular exercise class, relaxation session, games, sing along, weekly crafts club in the community.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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