Last updated: 10 February 2026
"An approachable manager, positive culture, stable staffing and comprehensive training stand out, although activities lack a dedicated coordinator for more variety."
People were protected from potential abuse by staff who had received training... thorough recruitment process... Medicines were managed safely... Where incidents had occurred, action had been taken immediately.
There was a positive culture at the service where staff felt listened to and supported. 'The team is brilliant and supports each other. That includes the manager.'
There were enough staff to ensure people had access to the care that met their needs... people received dedicated one to one staffing when this was required. People had access to a stable staff team they knew well.
There was a comprehensive training programme... Staff had the opportunity to discuss their training... the registered manager organising some new training for the staff... personalised to him and his needs.
Staff spoke highly of the registered manager: 'The manager is definitely approachable. He's really lovely. He comes out on the floor and helps. I could go to him with any concerns and he would listen.'
People were supported to take part in a wide range of activities... going to the cinema, visiting the zoo, the local park, the marina, walking in the forest, playing golf, horse riding, going swimming, bowling and going to the pub.
Days include trips like bowling and zoo visits, but no dedicated activities coordinator or specialist programmes to add more variety beyond routine care.
People took part in activities such as going to the cinema, visiting the zoo, the local park, the marina, walking in the forest, playing golf, horse riding, going swimming, bowling and going to the pub.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp