Last updated: 9 February 2026
"Staff feel well supported by management with good training and a positive culture, but inconsistent staffing and gaps in medicines records need improvement."
Medicines were stored safely... people were receiving medication as prescribed. However, we identified some improvements in documentation were required.
An inclusive positive culture had been developed at the service. Staff we spoke with felt able to express their opinions, felt their suggestions were listened to.
There was enough staff present to safely meet people's needs. However, some relatives raised the issue of lack of consistency in staff providing support.
We reviewed the training matrix that showed staff were provided with and completed mandatory and specialist training.
Staff told us that they felt well supported by management.
We saw people had a busy weekly programme of activities which included regular scheduled activities... swimming, horse riding and many more.
Staffing levels are adequate but some relatives say lack of consistent staff affects people.
some relative's raised the issue of lack of consistency in staff providing support, saying that at times this had an impact on people.
Gaps in medication records like details on when to give as-needed meds and if they worked.
more information could be included in the protocols for medication that was prescribed to be given as and when required (PRN)... Staff also did not record when PRN medication was given if it was effective.
AI Generated
Last inspected: January 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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