Working at Bedford Charter House

Staff had a good understanding of safeguarding and what to do if they had any concerns... Risks to people were assessed and measures were put in place... Incidents and accidents were reviewed for any lessons that could be learned and these were shared with the staff team.

Staff felt well supported and were able to request further training or guidance if they needed this... Staff were invited to feedback and be involved in the direction of the service... felt listened to and felt that their suggestions were taken on board.

There were enough suitably trained staff to support people safely... people did not have to wait a long time to be supported and staff had time to talk to people as well as complete their other duties.

Staff received training in safeguarding and had a good understanding... Staff were trained to administer medicines and had their competency to do this checked regularly.

The registered manager made sure they were visible to people and the staff team... Staff told us that the registered manager was supporting them to continually focus on maintaining and improving the culture at the service.

Per 2019 comprehensive inspection: A dedicated team of activity staff meant people had the chance to take part in a wide range of regular, meaningful activities - both in and out of the service, including weekly music therapy.