Last updated: 10 February 2026
"Strong training and a supportive culture where staff feel valued, but unclear staff retention and a lack of activity coordinators hold it back."
The service demonstrated a thorough approach to managing risk through comprehensive and individualised risk assessments. Medicines were managed safely, with only minor improvements needed to documentation and no evidence of harm.
Staff consistently reported feeling confident and empowered to speak up within the service. Staff told us they felt the registered manager was supportive and fair.
We found staffing levels were sufficient to meet people’s essential care needs effectively. One-to-one support was consistently provided where required.
Staff training compliance was high across mandatory areas, with the added benefit of niche training tailored to meet the specific and complex needs of some individuals living in the home.
Staff consistently described the management team as approachable and genuinely supportive. The leadership was visible throughout the service, which helped create an atmosphere of openness and trust.
People were supported to go shopping, swimming, visit nature reserves, attend community groups, and go on holiday. Our review of activity records demonstrated people had regular access to a variety of activities and outings.
Staff numbers meet basic needs with one-to-one support where needed, but no info on low staff turnover or minimal agency use.
We found staffing levels were sufficient to meet people’s essential care needs effectively. One-to-one support was consistently provided where required.
Role includes supporting outings like shopping and swimming, but no activities coordinator or specialist programmes mentioned to make days more varied.
Our review of activity records demonstrated people had regular access to a variety of activities and outings, reflecting the service’s commitment to promoting engagement and social inclusion.
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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