Last updated: 10 February 2026
"Supportive management and good team morale with stable staff, but basic activities without a dedicated coordinator and some agency use hold it back."
Per 2020 targeted inspection: We were assured that this service met good infection prevention and control guidelines as a designated care setting. Per 2019: Appropriate safeguarding referrals had been made and medicines managed safely.
Per 2019 comprehensive inspection: Staff told us morale was good and most staff worked well together as a team. A staff member commented, I love it here. We have a good team of care staff.
Per 2019 comprehensive inspection: There were enough staff to support people safely... Agency staff were sometimes used to cover sickness and absence. Many staff had worked at the service for several years.
Per 2019 comprehensive inspection: Staff training was up to date or booked. Staff had their competencies assessed and were supported with regular supervision and appraisal.
Per 2019 comprehensive inspection: People praised the management team and said they were supportive and approachable. Staff also told us they would recommend the service as a place to work.
Per 2019 comprehensive inspection: Activities were organised by staff... arts and crafts, quizzes and games. The service had advertised for an activities co-ordinator.
Basic activities like arts, crafts, quizzes, and bingo organised by staff with no dedicated coordinator yet, so the role is mostly routine personal care.
Per 2019 comprehensive inspection: Activities were organised by staff to occupy people on a group and individual basis... arts and crafts, quizzes and games. The service had advertised for an activities co-ordinator.
Enough staff overall but some agency workers cover sickness and absences.
Per 2019 comprehensive inspection: Agency staff were sometimes used to cover sickness and absence.
Standard training updates and supervision only, no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: Staff were receiving regular training and updates which were relevant to their role. Staff could discuss their on-going performance and development needs at regular formal supervision and appraisals.
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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