Last updated: 10 February 2026
"Staff receive good training and feel supported by managers, but safeguarding failures, unsafe medicines and poor oversight hold it back."
The provider was in breach of a legal regulation in relation to safeguarding people from abuse and the risk of abuse... medicines were not always managed safely.
Staff told us that they enjoyed their work and felt supported by the management team.
The registered manager had risk assessed staffing levels using a dependency tool. The levels of staff on duty reflected the staffing levels risk assessed to meet people’s needs. We received mixed feedback from staff and relatives regarding staffing levels.
Staff had received appropriate training to carry out their roles in supporting people at Beckett House Nursing Home.
The registered manager did not always have sufficient oversight of all areas of service provision. This led to issues not always being identified and acted upon promptly to ensure people received care in line with legal requirements.
We observed staff encouraging people with choices of activities, allowing people to participate in activities which they enjoyed. For example, a person enjoyed spending time in their room doing art.”
Safeguarding concerns were not always reported quickly to authorities, medication stock did not match records, and creams were not always applied as prescribed.
we found a safeguarding referral had not been submitted to the local authority safeguarding team... Stock levels of some medicines did not match what was recorded on people’s Medicines Administration Record (MAR)
The manager missed big issues like safeguarding and medication problems because quality checks and audits did not spot them.
Audit and quality assurance processes to assess, monitor and drive improvements at the service did not cover all key areas and did not identify the concerns we found.
Staffing is adequate by the plan but some staff feel there are not enough at night and relatives want more on weekends.
A member of staff said that they felt there were not enough staff on at night... Some relatives said that they would like to see more staff on at weekends.
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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