Last updated: 10 February 2026
"Safe medicines, good infection control and recruitment, but no registered manager, unsupported staff and lack of activities hold it back."
Medicines mostly safe, good infection control and recruitment; but 'some risks needed to be assessed more thoroughly', missed hourly check recordings.
'There was a negative culture at the service and staff did not always feel supported'; staff frustrations aired in front of residents, mixed staff morale.
'There were enough staff to support people safely, however staff told us they did not have time to support people outside of their essential care needs'; recommendation to review staffing.
'The management team did not have formal systems in place to monitor the effectiveness of staff training or supervise them'; no IDSII training for kitchen staff, supervisions and competencies incomplete.
No registered manager in post; 'staff did not always feel supported by the management team' and audits not effective at identifying improvements.
'People were not being supported to engage in their chosen interests or social pastimes and went for long periods of time without interaction'; only two recent 'themed days', recent decline.
No permanent manager in place, and staff say they don't feel supported by the bosses above them.
At the time of our inspection there was not a registered manager in post... There was a negative culture at the service and staff did not always feel supported by the management team.
Enough staff to keep things safe but workers say they are too rushed for chats or helping with extras.
There were enough staff to support people safely, however staff told us they did not have time to support people outside of their essential care needs. We have made a recommendation that staffing be reviewed.
No real activities programme so the job is mostly routine care with residents left sitting around.
People were not being supported to engage in their chosen interests or social pastimes and went for long periods of time without interaction or engagement... we did not see, nor were we shown any evidence other than two 'themed days'.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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