Last updated: 10 February 2026
"Staff feel supported by approachable managers, with stable staffing and strong team communication, although the activities programme lacks specialist options."
People received safe care and support... Staff understood safeguarding procedures... Risks to people's safety were assessed and well managed... Staff received training in relation to the safe administration of medicines and their competencies were checked... Infection control measures were robustly followed.
Effective communication systems were in place to ensure the whole of the staff team were involved in daily decisions. One member of staff told us, 'The communication is really good, we feel listened to and valued. We have daily handovers, and the manager works with us on the floor, so we are a close team.'
Staff said there were sufficient numbers of staff to make sure people's needs were met and to ensure their care was not rushed. One staff member commented, 'We do have enough staff and we are not rushed. We don't use agency staff because we all cover any shifts that need to be covered.'
Staff were supported and trained to ensure they had the skills and experience to support people... an ongoing schedule of training was in place... Staff told us, and records showed they received supervision meetings and annual appraisals from their line managers.
People, relatives, and staff were very positive about the leadership of the service and praised the management team highly. Staff felt well supported and said the registered manager was open and approachable.
An activities programme was in place... There was an activities coordinator who visited everyone in their room daily. They supported people with their hobbies and interests. For example, one person liked to play a board game... provider had set up a working relationship with a local school so that people were able to receive visits from the children.
Only regular activities like hobbies, games, and school visits by kids, no specialist programmes to make the job more varied.
An activities programme was in place... activities coordinator who visited everyone in their room daily... supported people with their hobbies and interests... local school so that people were able to receive visits from the children.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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