Last updated: 10 February 2026
"Strong safety and supportive management with motivated staff, although some agency staffing and standard training hold it back."
No evidence of increased risk from falls/distressed behaviours; detailed monthly risk assessments, staff protocols, incident learning, strong infection control (2023 targeted inspection).
Per 2019 comprehensive inspection: staff motivated and feel appreciated, 'We know we can achieve more when we work as a team'; positive changes under manager.
Per 2019 comprehensive inspection: staffing levels consistent, reduced agency use to cover absences, positive feedback on deployment and response times.
Per 2019 comprehensive inspection: induction with Care Certificate and shadowing, training in dementia/nutrition, regular supervision and appraisals.
Staff were positive about the support from the deputy manager and registered manager; manager reviews incidents monthly, runs workshops, and conducts unannounced night checks (2023 targeted inspection).
Per 2019 comprehensive inspection: activities coordinator runs varied programme of games, arts/crafts, baking, music projects, outings to pub/farm, cultural events.
Staffing is adequate but some agency workers cover absences, so not fully stable with long-serving team.
the use of agency staff had reduced since the previous inspection, and where agency staff were used to cover absences (2019)
Only standard training like Care Certificate induction and some dementia courses, no specialist qualifications or career development.
The induction and training programme was focused around the Care Certificate... opportunity to complete further training specific to people's needs, including dementia awareness (2019)
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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