Last updated: 9 February 2026
"Supportive management and innovative programmes foster a strong team culture, although missing details on staff retention and training progression are drawbacks."
We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively and safely, and making sure infection outbreaks can be effectively prevented or managed. (2022)
Per 2018 comprehensive inspection: Staff told us, 'We all work well together and communicate as a team.'
Per 2018 comprehensive inspection: The service was being staffed in numbers which met people's individual needs. Staff told us they felt staffing levels on the individual households were good.
Per 2018 comprehensive inspection: We found staff commenced their induction programme and completed training appropriate to their position. Formal systems for supporting care staff were in place.
Per 2018 comprehensive inspection: Staff felt supported by management team. A staff member said, 'We are made to feel we can go to the managers if we are not sure about something or just need that bit of extra support.'
Per 2018 comprehensive inspection: The service had registered onto the Butterfly Project... and 'Dementia Care Matters' models of care... links with Exeter university and had trialled the use of virtual reality headsets.
Staff numbers meet needs and staff say they feel good about levels with time for residents, but no info on turnover or using agency workers.
Per 2018 comprehensive inspection: Staff told us they felt staffing levels on the individual households were good. Comments included, 'It's such a different way of working... we have more time to spend with residents'
Training includes induction, key topics and dementia care like Butterfly Project, but no funded qualifications or career progression mentioned.
Per 2018 comprehensive inspection: Staff commenced their induction programme and completed training appropriate to their position... received ongoing training to help them understand... Butterfly project
AI Generated
Last inspected: November 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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