Last updated: 9 February 2026
"Staff feel well supported by management with a good team spirit and proactive safety culture, but call bell delays and basic training hold it back."
The service had a proactive and positive culture of safety, based on openness and honesty. They listened to concerns about safety and investigated and reported safety events.
“We are well supported, a good team spirit” and “All staff felt well supported within their roles.”
Dependency tools were used to calculate staffing levels, and throughout our visit there were sufficient staff to meet people’s needs. The registered manager was aware some people were waiting for bells to be answered and was working with people and staff to resolve this.
Staff had completed their mandatory training, and had opportunities to complete training in relation to people’s specific needs.
Staff felt supported by the management team. Comments included, “We are well supported, a good team spirit” and “[Registered manager] is a good manager.”
People had access to a varied activities programme. This included themed days to support understanding. For example, sessions to raise awareness on world mental health day and world arthritis day.
Staffing is adequate but some residents wait for call bells to be answered.
The registered manager was aware some people were waiting for bells to be answered and was working with people and staff to resolve this.
Only standard mandatory training and some specific needs training, no specialist courses or funded qualifications.
Staff had completed their mandatory training, and had opportunities to complete training in relation to people’s specific needs.
Activities programme is varied with themed days but no dedicated coordinator or exceptional innovations mentioned.
People had access to a varied activities programme. This included themed days to support understanding. For example, sessions to raise awareness on world mental health day and world arthritis day.
AI Generated
Last inspected: January 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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