Last updated: 9 February 2026
"Staff feel well supported by the manager with good team culture, but agency use for vacant shifts and infection control gaps are drawbacks."
2021 targeted inspection: We were assured on most infection prevention measures but somewhat assured on social distancing as not all chairs were spaced and infection control audit needed revising.
Per 2018 comprehensive inspection: Staff told us 'We are a good team and regularly communicate with each other' and felt the registered manager's approach was open and honest.
Per 2018 comprehensive inspection: There were enough staff employed... The service used an agency to cover some shifts which included vacant posts.
Per 2018 comprehensive inspection: Staff received training on a range of subjects including dementia and infection control, with induction and ongoing training.
Per 2018 comprehensive inspection: Staff felt well supported by the registered manager and received regular supervision sessions and appraisals.
Per 2018 comprehensive inspection: The service employed two activity staff... Weekly programmes of activities were arranged including armchair yoga, musical afternoons, community links; 2021: daily activities organised by the staff team.
Staffing levels are adequate but they use agency workers to cover vacant shifts.
The service used an agency to cover some shifts which included vacant posts.
Some gaps in infection control like chairs not spaced enough for distancing and outdated audit tool.
Within the upstairs lounge area where people were sat, not all chairs were spaced to support social distancing... the need to revise the infection control audit that they used.
Activities are regular and varied but rely on part-time coordinators and care staff with no specialist programmes.
The service employed two activity staff, one working three days a week and one two days. ... Daily activities continued to take place which had been organised by the staff team.
AI Generated
Last inspected: August 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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