Last updated: 9 February 2026
"Staff feel supported by approachable managers and a positive team culture, but staffing shortfalls covered by agency staff and basic activities hold it back."
People were protected from the risk of abuse. Staff had received training on safeguarding... Medicines were managed safely... Improvements had been made to ensure incidents, accidents and allegations of abuse were reported in a timely manner.
Staff described a positive culture in the home, including a team that worked together to meet people's needs. A member of staff said, 'It's people's home and we are like one big family'. They said they were supported by the registered manager and the nurses.
There had been workforce pressures within the service when on occasions the home was staffed below expected numbers due to staff absence. The registered manager and the team had tried to cover the shortfalls including contacting staff agencies.
The registered manager had a system to monitor ongoing training for staff. Recent training had included moving and handling. A nurse told us they were attending training on wound care management along with their colleagues.
Staff spoke positively about the team and the leadership in the home. They described the registered manager and the deputy manager as being approachable. The registered manager said they had an open door approach and worked alongside staff.
One person told us there was an activity coordinator that worked in the home and organised activities for people. They went on to tell us they also organised arts and crafts, bingo sessions and played board games with people.
Staffing levels sometimes dropped below minimum due to sickness and were covered by agency staff and overtime.
Staffing had fallen below the minimum staffing numbers on occasions in the last couple of months due to staff being unwell... Shortfalls were covered by agency and staff working additional hours.
Only basic activities like arts and crafts and bingo, no regular variety or special programmes to make the job more interesting.
there was an activity coordinator that worked in the home and organised activities for people. They went on to tell us they also organised arts and crafts, bingo sessions and played board games with people.
AI Generated
Last inspected: May 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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