Working at Beauchamp House Nursing Home

Managers quality checks missed problems like slow call bells and staff not knocking before entering rooms.

However, there were a few areas we identified at the inspection which their quality monitoring processes had not identified.

Lots of agency staff especially weekends means slower call bell responses and residents sometimes wait too long.

One member of staff told us, "We use lots of agency staff especially at weekends".

Activities run by coordinators but not always meaningful and some residents do not know who they are.

The activities we observed did not demonstrate that people were receiving meaningful social interactions. Three people told us they didn't know who the activity person was.