Working at Beauchamp House
Proctor Road, Norwich, NR14 6HN
Operated by Norse Care (Services) Limited
45 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Innovative programmes and strong safety impress, although no permanent manager and staff turnover hold it back."
Safety & Risk
8/10
✓
2021 IPC inspection: Assured provider preventing infections, using PPE effectively, managing outbreaks; per 2020 medicines stored and administered safely.
Staff Culture
7/10
✓
Per 2020 comprehensive inspection: Staff felt motivated in their roles. One staff member said, 'It's really good team work here'.
Staffing Levels
6/10
✓
Per 2020 comprehensive inspection: staffing levels were sufficient within the home, and people felt they could get the support they needed from staff promptly.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff felt well trained, and all went through an induction process before starting work.
Management
6/10
✓
Per 2020 comprehensive inspection: Staff felt well supported by the manager, and were motivated to provide good care to people.
Programmes
8/10
✓
Per 2020 comprehensive inspection: 'Wish tree' for wishes, 'Friends indeed' with children, postcards of kindness scheme, pets including rabbit and budgie.
Points to consider
No permanent manager in post at time of 2020 inspection, one was going through the process.
The service did not have a manager registered with the Care Quality Commission. They did have a manager who was going through the registration process with CQC. (2020)
Only standard training like induction and shadowing, no specialist courses or funded qualifications.
Staff felt well trained, and all went through an induction process before starting work. One staff member said, 'There is lots of training. I shadowed more experienced staff...' (2020)
Staffing is adequate and consistent, but some staff come and go so turnover is an issue.
One resident said, 'Sometimes staff come and go which is sad, but most of them stay and they are all very good.' (2020)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews