Last updated: 9 February 2026
"Supportive management, reliable staffing and a warm family atmosphere, but medicines management issues need fixing."
Medicines optimisation Score:2... During the inspection we found concerns relating to medicine management... best practice guidance not being followed in some areas.
One staff member told us, “I love the building... It’s like a big family home. I just love coming here for my shift. I love the atmosphere here.”
Staff told us there were always enough staff... “We have so many staff here, we always cover for each other”; There was no regular use of agency staff as a lot of the permanent staff were reliable.
Staff training was completed regularly and staff felt the training programme equipped them well... “Training is good here. We do training packages all the time and the refreshers are really helpful.”
All staff provided positive feedback about the registered manager... “Oh he’s (registered manager) so nice, a gentle man... works with us every day. He’s a hard working guy, he is so good.”
There was already a live performer who attended the home and dog therapy. The registered manager was organising visits with a local school for the near future. The home partnered with a charity that tackled loneliness.
Medication handling had problems that inspectors spotted, even though staff fixed them quickly after.
During the inspection we found concerns relating to medicine management. This included concerns in relation to best practice guidance not being followed in some areas relating to dispensing, recording and guidance for medicines.
Activities are regular but basic like pet therapy and music sessions, so the job stays mostly routine personal care.
There was already a live performer who attended the home and dog therapy. The registered manager was organising visits with a local school for the near future.
Only standard training with refreshers, no specialist courses or funded qualifications mentioned recently.
Staff training was completed regularly and staff felt the training programme equipped them well for their role as care staff. One staff member said, “Training is good here. We do training packages all the time and the refreshers are really helpful.”
AI Generated
Last inspected: November 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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