Working at Beau House

Medication management had gaps like missing open dates on bottles and incomplete personal plans.

there was no system for ensuring medicines were always in date because dates of opening were not always written on bottle boxes for medicines with limited shelf lives once opened; medication support plans were not fully completed or were not always accurate

Enough staff but high turnover leads to lots of new staff which relatives find difficult.

'Plenty of staff and a high turnover. There are a lot of new staff, and I sometimes find this difficult'

Only basic outings like cinema and shops mentioned, no structured activities programme or coordinator.

'I like my support workers, especially when we go out and do stuff like going to the cinema or shops.'