Working at Bearwardcote Hall Residential Home

Multiple incidents that met safeguarding thresholds were not reported to the local authority or CQC... Medicines were not always managed safely, with limited auditing, insufficient oversight.

Staff reported low morale, high workloads, and insufficient support, with ongoing cultural tensions and limited team development... some staff described feeling excluded due to their background, and ethnicity.

Staffing levels during the assessment were generally sufficient to meet people’s basic care needs... However, staff reported... high workloads, and staffing levels had not been adjusted.

Some staff had not refreshed safeguarding and infection prevention and control (IPC) training since 2022. The provider’s induction programme... consisted of online modules completed in a single day with minimal opportunity for practical learning.

Governance and leadership were ineffective. Systems for monitoring safety, quality, and compliance were not robust, and the registered manager had limited oversight of staff practice, training, and environmental risk management.

Opportunities for meaningful activities were limited. People said activities were only available on certain days. During our two-day site visit, we observed no activities.