Working at Beamish Residential Care Home

Staff were trained on how to safeguard people. Medicines were managed safely. Systems to manage risks to people's health, safety and well-being were well-managed. The registered manager analysed incidents and near misses on a regular basis.

Staff spoke very positively about working at the home and the people they cared for. They said communication was effective to ensure they were kept up-to-date about any changes in people's care and support needs.

There were sufficient staff to support people safely. Staff met people's needs promptly and were unhurried when assisting them. There was a long-standing staff team.

Per 2017 comprehensive inspection: Staff received mandatory training in a number of areas, which assisted them to support people effectively, and were supported with regular supervisions and appraisals.

Staff said they were well-supported. They were very positive about the manager and said they were approachable. People, relatives and staff all said the registered manager was 'very approachable'.