Last updated: 9 February 2026
"Staff feel supported by leadership and most have completed training, but no registered manager and serious safety issues like poor infection control hold it back."
The service was in breach of legal regulation in relation to people’s safe care and treatment including shortfalls in people’s medicine management, infection prevention and control and managing risks.
Most staff told us they enjoyed working at the service and that the leadership team were mainly supportive. Some staff told us however that leaders have not always been as available or responsive of late.
Safe recruitment processes were still not being followed to ensure sure suitable staff were employed. ...the provider failed to obtain satisfactory verification, so far as reasonably practicable, of the reason why the staff members employment in those positions had ended.
The manager had a training matrix in place which evidenced most staff had completed most of their statutory and mandatory training via e-learning. However, most staff had not completed Positive Behaviour Support (PBS) training.
There has been no registered manage in the service since 4 August 2024. The provider had a manager in post who was applying to be registered.
There was no staff allocated to support people specifically with activities , no activity schedule and we did not observe any activities taking place within or organised by the provider outside of the service during our 2 on-site visits.
No permanent manager in charge since August 2024, so leadership is unstable and oversight is weak.
There has been no registered manage in the service since 4 August 2024. The provider had a manager in post who was applying to be registered.
Recruitment checks not done properly, so you might work with staff who havent been fully vetted.
Safe recruitment processes were still not being followed to ensure sure suitable staff were employed. ...the provider failed to obtain satisfactory verification, so far as reasonably practicable, of the reason why the staff members employment in those positions had ended.
Serious safety issues like repeated fires from smoking, medication errors, and poor infection control make the workplace risky.
The service was in breach of legal regulation in relation to people’s safe care and treatment including shortfalls in people’s medicine management, infection prevention and control and managing risks. ...The service had 2 fires within a 6-month period.
AI Generated
Last inspected: April 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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