Working at Beaconsfield Heights Care Home
30-34 Station Road, Beaconsfield, HP9 1AB
Operated by Willow Tower Opco 1 Limited
95 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Approachable managers and a supportive staff culture with good safeguarding, but poor deployment at mealtimes affects personalised support."
Safety & Risk
7/10
✓
People were protected from the risk of abuse. The service had a safeguarding procedure in place. Staff received training on safeguarding people.
Staff Culture
7/10
✓
Staff told us they felt the management team were approachable. One member of staff told us 'I can talk to them and they will always listen.'
Staffing Levels
5/10
!
There was sufficient staff to meet people's needs however, the staff deployment during lunchtime was not effective in ensuring people received personalised support.
Training & Dev
6/10
✓
New staff were supported though a robust and established induction programme. The induction replicated the 15 standards in the Care Certificate.
Management
7/10
✓
People told us the registered manager was approachable and managed feedback about the service in a timely manner.
Programmes
6/10
✓
Meaningful activity stations were situated within the unit. These included a nursery scene, where people could feed life-like toy babies... interactive sensory table.
Points to consider
Staff numbers are enough overall but poor deployment at mealtimes leaves some people waiting or without one-on-one support.
the staff deployment during lunchtime was not effective in ensuring people received personalised support. We found one staff member supporting more than one person at lunch. This led to disruption on the table.
Activities programme offers variety like trips and sensory stations but has repetition, cancellations, and clashes so not always reliable.
We observed there was repetition in the activities offered... No staff were present to facilitate the group. No note had been made on the posters to advise it had been cancelled.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews